Frequently Asked Questions
Everything about Sagor staff transportation in Kuwait — areas, prices, pick & drop, round trips, payments and renewals.
What is Sagor?
Sagor (Smart Sagor / Sagor Kuwait, also operating as TierraKW Transport) is a subscription-based staff transportation service in Kuwait. We run comfortable buses on fixed morning and evening schedules so employees get to work and back home without driving.
Which areas do you cover?
We currently serve Salmiya and Hawali (Hawally) with routes to offices across Kuwait City, including the Avenues area. New areas are added based on demand — check the area list on the home page booking widget for live coverage and prices.
What trip types can I book?
Three options: Pick-up Only (door-to-door from home to office in the morning), Drop-off Only (office back home in the evening), or Round Trip (both ways every working day — the best value).
Is it really door to door?
Yes. You choose your area and the nearest landmark during booking, and the bus collects you at the closest practical point to your home and drops you at your office zone — no central meeting points.
How much does it cost?
Weekly passes start at KD 3.500 for pick-up only or drop-off only, and KD 5.500 for round trip. Monthly passes (30 days) start at KD 9.500 and KD 16.500 for round trip. Exact prices per area are always shown on the home page and at checkout before you pay.
How do I book a seat?
Three steps: choose your area, pick your trip type (pick, drop or round), then select a weekly or monthly pass and pay. Your seat is reserved immediately after payment succeeds.
Which payment methods do you accept?
We accept KNET and supported bank cards through our secure payment gateway (Payzah). Your card details are never stored on our servers. A booking reference is issued after every successful payment.
Can I choose different shifts on different days?
Yes. During booking you can keep the same pick-up and drop-off times every day, or set rotating shifts per day of the week. You can also update your shifts later from the passenger portal.
How do I renew my subscription?
Open the passenger portal and tap Renew. Your renewal uses the current published price for your area and trip type, and you choose the new start date. Weekly renewals add 7 days, monthly renewals add 30 days.
What if my payment fails or I need a refund?
If a payment fails, your booking stays reserved for a short time so you can retry. Refund eligibility is described in our Refund Policy — approved refunds return to the original payment method.
Does an unpaid or expired pass keep my seat?
No. Seats are reserved only for paid, active subscriptions. Once your pass expires, the seat is released for other passengers until you renew.
How do I contact support?
Email info@smartsagor.com or call +965 6550 4008. Registered passengers can also chat with the AI Ride Assistant on the home page to check schedules, update shifts and manage renewals instantly.
Still have a question?
Our team replies quickly — reach us on any channel.