Privacy Policy

1. Who We Are

Sagor ("Sagor Kuwait", "Smart Sagor", also operating as TierraKW Transport) provides door-to-door staff transportation in Kuwait — pick-up, drop-off and round trip bus services covering Salmiya, Hawali and Kuwait City. This policy explains what data we collect through ride.smartsagor.com and why.

2. Why We Collect Your Data

To reserve your seat, assign buses and build daily route manifests for drivers.

To process payments, renewals and refunds.

To send booking confirmations, schedule reminders and service alerts (in-app and push notifications).

To improve routes, shift timings and overall service quality.

3. Cookies

We use a small number of cookies: a language preference cookie (site_lang, 30 days) and session cookies that keep you logged in to the passenger portal. No advertising or third-party tracking cookies are used.

4. Storage & Retention

Your data is stored on secured servers with access limited to authorized staff. Booking and payment records are kept as long as your account is active and as required by Kuwaiti regulations. You may request deletion of your account data at any time (see below).

5. Your Rights

Request a copy of the personal data we hold about you.

Ask us to correct inaccurate details (or update them yourself in the passenger portal).

Request deletion of your account and personal data, subject to legal record-keeping duties.

Disable push notifications at any time from your browser settings.

6. Changes to This Policy

We may update this policy from time to time. The latest version is always published on this page with its revision date.

7. Contact

Questions about this policy or your data? Reach us any time at info@smartsagor.com or +965 6550 4008.